Privacy Policy

Data privacy is of high importance for MUGOZA nd we want to be open and transparent with our processing of your personal data.


We therefore have a policy setting out how your personal data will be processed and protected.


Who is the controller of your personal data?
The United Kingdom company, MUGOZA LTD is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.


Who can access your data?
We never pass on, sell or swap your data for marketing purposes to third parties outside the MUGOZA LTD

The local MUGOZA company will only act as the personal data processor and processes the personal data on behalf of the United Kingdom company.


Data that is forwarded to third parties, is only used to provide you with our services.


What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. Please contact Customer Service and we will provide you with your personal data via e-mail.


Right to portability:
Whenever MUGOZA processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.


Right to erasure:
You have the right to erase any personal data processed by MUGOZA at any time except for the following situations:


*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with MUGOZA, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes


Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on MUGOZA's legitimate interest. MUGOZA will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.


Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.


You can opt out from direct marketing by the following means:


* following the instruction in each marketing emails
* by editing the settings of your MUGOZA account